My experience was like taking my computer to the Genius Bar after the warranty expires. Sam was able to quickly diagnose the problem, quoted the price, and asked if I wanted to proceed. The cost of labor was also very competitive.
Not much on this planet has the power to freak me out and confuse me as computer technology. Even the slightest glitch can stop me cold, and usually I can’t do anything about it myself. . Sam did it in short order. Now, it wasn’t an awful glitch, so that was lucky. BUT, Sam was efficient, communicative, proactive with suggestions which goes a long way to building trust and comfort. He is my comp guru.